Monitoring - We will continue to monitor the impact of additional ressouring for Syd-4 during tomorrow's morning peak.
Apr 28, 2025 - 14:56 AEST
Identified - We have increased resources on the Syd-4 Database to improve performance whilst we continue to architect a root cause resolution.
Apr 28, 2025 - 10:41 AEST
Update - There will be a brief outage (under 5 minutes) to allow the database resourcing to be increased.
Apr 28, 2025 - 09:06 AEST
Investigating - We are currently investigating slow login times for instances on this cluster.
Apr 28, 2025 - 08:49 AEST
Email Delivery
Operational
90 days ago
100.0
% uptime
Today
Collab Docs
Operational
90 days ago
100.0
% uptime
Today
Sydney Clusters
Operational
90 days ago
100.0
% uptime
Today
Middle East Cluster
Operational
90 days ago
100.0
% uptime
Today
Sydney Cluster 1
Operational
90 days ago
100.0
% uptime
Today
Website
Operational
90 days ago
100.0
% uptime
Today
PDF Print
Operational
90 days ago
100.0
% uptime
Today
Sydney Cluster 2
Operational
90 days ago
99.96
% uptime
Today
Website
Operational
90 days ago
99.96
% uptime
Today
PDF Print
Operational
90 days ago
99.96
% uptime
Today
Sydney Cluster 3
Operational
90 days ago
100.0
% uptime
Today
Website
Operational
90 days ago
100.0
% uptime
Today
PDF Print
Operational
90 days ago
100.0
% uptime
Today
Sydney Cluster 4
Operational
90 days ago
100.0
% uptime
Today
Website
Operational
90 days ago
100.0
% uptime
Today
PDF Print
Operational
90 days ago
100.0
% uptime
Today
Singapore Cluster 1
Operational
90 days ago
100.0
% uptime
Today
Website
Operational
90 days ago
100.0
% uptime
Today
PDF Print
Operational
90 days ago
100.0
% uptime
Today
Middle East Cluster 1
Operational
90 days ago
100.0
% uptime
Today
Website
Operational
90 days ago
100.0
% uptime
Today
PDF Print
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 28, 2025
Unresolved incident: Sydney Cluster 4 Performance Degradation.
Resolved -
This incident has been resolved.
Apr 24, 09:18 AEST
Monitoring -
A fix has been implement this evening to address the slow running query. We believe this fix has improved performance by 80%. Further performance improvements to this area of Schoolbox will be rolled out as part of the next point release.
Apr 23, 20:52 AEST
Update -
We are continuing to work on a fix for this issue.
Apr 23, 11:54 AEST
Identified -
The issue has been identified as caused by a slow running query that was requested an abnormally frequent number of times this morning. The query is currently being optimised.
Apr 23, 09:00 AEST
Investigating -
We are currently investigating slow login times for instances on this cluster.
Apr 23, 08:48 AEST
Completed -
The scheduled maintenance has been completed.
Apr 16, 11:46 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 AEST
Scheduled -
From 9am to 2pm Wed 16 April AEST Schoolbox Cloud customers located in our Sydney region will be unable to access their instance due to scheduled maintenance works to improve VPC efficiency and reduce internal service latency.
Apr 9, 12:59 AEST