Sydney Cluster 4 Performance Degradation
Monitoring - We will continue to monitor the impact of additional ressouring for Syd-4 during tomorrow's morning peak.
Apr 28, 2025 - 14:56 AEST
Identified - We have increased resources on the Syd-4 Database to improve performance whilst we continue to architect a root cause resolution.
Apr 28, 2025 - 10:41 AEST
Update - There will be a brief outage (under 5 minutes) to allow the database resourcing to be increased.
Apr 28, 2025 - 09:06 AEST
Investigating - We are currently investigating slow login times for instances on this cluster.
Apr 28, 2025 - 08:49 AEST
Uptime over the past 90 days. View historical uptime.
Email Delivery Operational
90 days ago
100.0 % uptime
Today
Collab Docs Operational
90 days ago
100.0 % uptime
Today
Sydney Clusters Operational
90 days ago
100.0 % uptime
Today
Middle East Cluster Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 1 Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
PDF Print Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 2 Operational
90 days ago
99.96 % uptime
Today
Website Operational
90 days ago
99.96 % uptime
Today
PDF Print Operational
90 days ago
99.96 % uptime
Today
Sydney Cluster 3 Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
PDF Print Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 4 Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
PDF Print Operational
90 days ago
100.0 % uptime
Today
Singapore Cluster 1 Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
PDF Print Operational
90 days ago
100.0 % uptime
Today
Middle East Cluster 1 Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
PDF Print Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 28, 2025

Unresolved incident: Sydney Cluster 4 Performance Degradation.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
Sydney Cluster 4 Performance Degration
Resolved - This incident has been resolved.
Apr 24, 09:18 AEST
Monitoring - A fix has been implement this evening to address the slow running query. We believe this fix has improved performance by 80%. Further performance improvements to this area of Schoolbox will be rolled out as part of the next point release.
Apr 23, 20:52 AEST
Update - We are continuing to work on a fix for this issue.
Apr 23, 11:54 AEST
Identified - The issue has been identified as caused by a slow running query that was requested an abnormally frequent number of times this morning. The query is currently being optimised.
Apr 23, 09:00 AEST
Investigating - We are currently investigating slow login times for instances on this cluster.
Apr 23, 08:48 AEST
Apr 23, 2025
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Schoolbox Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 11:46 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 AEST
Scheduled - From 9am to 2pm Wed 16 April AEST Schoolbox Cloud customers located in our Sydney region will be unable to access their instance due to scheduled maintenance works to improve VPC efficiency and reduce internal service latency.
Apr 9, 12:59 AEST
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

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