Cluster Outage
Update - There will be a breif maintenance outage tonight at 10pm AEDT for approximately 5-10 minutes per cluster to implement a permanent resolution for this afternoons incident. A full PIR will be made available via Schoolbox Help next week.
Mar 13, 2026 - 16:35 AEDT
Update - Cluster 1 performance degradation occurred at 2:59 PM and services were restored at 3:05 PM. We are continuing to monitor the performance.
Mar 13, 2026 - 15:26 AEDT
Update - We are continuing to monitor for any further issues.
Mar 13, 2026 - 13:51 AEDT
Monitoring - Cluster 4 Outage occurred at 1:20 PM and services were restored at 1:35 PM. We are continuing to monitor the performance.
Mar 13, 2026 - 13:48 AEDT
Uptime over the past 90 days. View historical uptime.
Email Delivery Operational
90 days ago
100.0 % uptime
Today
Schoolbox Static Assets Operational
90 days ago
100.0 % uptime
Today
Collab Docs Operational
90 days ago
100.0 % uptime
Today
Sydney Clusters Operational
90 days ago
100.0 % uptime
Today
Middle East Cluster Operational
90 days ago
100.0 % uptime
Today
Singapore Cluster Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cluster Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 1 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 2 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 3 Operational
90 days ago
99.98 % uptime
Today
Website Operational
90 days ago
99.94 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 4 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.96 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Singapore Cluster 1 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.99 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Middle East Cluster 1 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cluster 1 Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 14, 2026

No incidents reported today.

Mar 13, 2026

Unresolved incident: Cluster Outage.

Mar 12, 2026
Scheduled Schoolbox Cloud Maintenance (Sydney Region): Thursday 12th March 8:30pm to 9:30pm AEDT
Completed - The scheduled maintenance has been completed.
Mar 12, 21:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 20:30 AEDT
Scheduled - Schoolbox is committed to undertaking continual work to improve the performance, efficiency, and reliability of Schoolbox Cloud.

As part of this ongoing work, a scheduled maintenance window will occur on Thursday 12th March 2026 from 8:30pm to 9:30pm AEDT, for schools in the Sydney region only. The expected outage time up to a total of 10 minutes per school, however this may occur across several short service disruptions as each service is restarted.

Staging instances are not affected by this maintenance outage, which is to adjust resourcing across each cluster to ensure the most appropiate allocation for each resource type.

If you have any questions relating to the above, please feel free to reach out to the Schoolbox Infrastructure Team by logging a ticket in our Support Portal, or emailing support@schoolbox.education.
Mar 10, 15:28 AEDT
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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