All Systems Operational

Email Delivery Operational
90 days ago
100.0 % uptime
Today
Schoolbox Static Assets Operational
90 days ago
100.0 % uptime
Today
Collab Docs Operational
90 days ago
100.0 % uptime
Today
Sydney Clusters Operational
90 days ago
100.0 % uptime
Today
Middle East Cluster Operational
90 days ago
100.0 % uptime
Today
Singapore Cluster Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cluster Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 1 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.96 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 2 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.97 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 3 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.95 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Sydney Cluster 4 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.96 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Singapore Cluster 1 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Middle East Cluster 1 Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
99.97 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Virus Scanner Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cluster 1 Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Summative Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Asynchronous Requests Processing Operational
90 days ago
100.0 % uptime
Today
Scheduled Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Schoolbox Cloud Maintenance (Singapore and Sydney Region): Saturday 4th April 10pm to 11pm AEDT Apr 4, 2026 22:00-23:00 AEDT

Schoolbox is committed to undertaking continual work to improve the performance, efficiency, and reliability of Schoolbox Cloud.

As part of this ongoing work, a scheduled maintenance window will occur on Saturday 4th April 10pm to 11pm AEDT, for schools in the Sydney Clusters 2 and 3 and Singapore regions (this includes customers within Australia & New Zealand on Cluster 2 and 3, and all customers in Asia and Dubai). The expected outage time up to 30 minutes per school, however this may occur across several short service disruptions as each service is restarted. Schools can check which cluster their Schoolbox Cloud instance is hosted on via Schoolbox Admin or the School Details page on My Schoolbox.

Staging instances are not affected by this maintenance outage, which is to adjust database resourcing across each cluster to upgrade CPU types and capacity

If you have any questions relating to the above, please feel free to reach out to the Schoolbox Infrastructure Team by logging a ticket in our Support Portal, or emailing support@schoolbox.education.

Posted on Apr 02, 2026 - 17:02 AEDT
Apr 3, 2026

No incidents reported today.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Resolved - This incident has now been resolved. The root cause was a physical infrastructure issue with the AWS Datacentre.
Apr 1, 16:00 AEDT
Monitoring - We have taken steps to mitigate the issue. We will continue to investigate the root cause and monitor the service.
Apr 1, 15:16 AEDT
Investigating - We are currently investigating intermittent service outages on Sydney Cluster 1.
Apr 1, 14:21 AEDT
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026
Resolved - The instances on the Singapore Cluster experienced a 10-minute outage earlier today. This was due to the Singapore Cluster's database overloading following the migration of instances from the Bahrain/Middle East Cluster to the Singapore Cluster as the Bahrain Cluster became unavailable.
The resolution was to upsize the database for the Singapore Cluster. All services have been restored.
A full post-incident review will be published on Schoolbox Help soon.

Mar 24, 15:58 AEDT
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.