Resolved -
This incident has been resolved.
Apr 24, 09:18 AEST
Monitoring -
A fix has been implement this evening to address the slow running query. We believe this fix has improved performance by 80%. Further performance improvements to this area of Schoolbox will be rolled out as part of the next point release.
Apr 23, 20:52 AEST
Update -
We are continuing to work on a fix for this issue.
Apr 23, 11:54 AEST
Identified -
The issue has been identified as caused by a slow running query that was requested an abnormally frequent number of times this morning. The query is currently being optimised.
Apr 23, 09:00 AEST
Investigating -
We are currently investigating slow login times for instances on this cluster.
Apr 23, 08:48 AEST