Sydney Cluster 1 outage

Incident Report for Schoolbox

Resolved

This incident has now been resolved. The root cause was a physical infrastructure issue with the AWS Datacentre.

Posted Apr 01, 2026 - 16:00 AEDT

We have taken steps to mitigate the issue. We will continue to investigate the root cause and monitor the service.

Posted Apr 01, 2026 - 15:16 AEDT

We are currently investigating intermittent service outages on Sydney Cluster 1.

Posted Apr 01, 2026 - 14:21 AEDT

This incident affected: Sydney Cluster 1 (Website).