Sydney Cluster 3 Outage
Incident Report for Schoolbox
Resolved
Around 9:53am for approximately 10 minutes there was an outage affecting all customers using Sydney Cluster 3, causing pages to not load properly. The outage was caused by an attempt to unjam & pause a jammed point-release upgrade, however the upgrade unjammed and proceeded prior to Engineers being able to put it on pause. There was no data loss or risk of data loss due to this brief outage.
Posted Dec 06, 2024 - 10:00 AEDT