We believe the additional resourcing put in place yesterday has resolved the issue. Further performance enhancements are planned for implementation over the next 2-3 weeks via upcoming point releases.
Posted Apr 29, 2025 - 10:08 AEST
Monitoring
We will continue to monitor the impact of additional ressouring for Syd-4 during tomorrow's morning peak.
Posted Apr 28, 2025 - 14:56 AEST
Identified
We have increased resources on the Syd-4 Database to improve performance whilst we continue to architect a root cause resolution.
Posted Apr 28, 2025 - 10:41 AEST
Update
There will be a brief outage (under 5 minutes) to allow the database resourcing to be increased.
Posted Apr 28, 2025 - 09:06 AEST
Investigating
We are currently investigating slow login times for instances on this cluster.
Posted Apr 28, 2025 - 08:49 AEST
This incident affected: Sydney Cluster 4 (Website).