A patch for this issue is rolling out from 4:30pm AEST and we will be monitoring the results of this throughout the evening.
Posted Jun 12, 2025 - 16:43 AEST
Identified
The issue has been identified and a fix is being implemented in the Schoolbox codebase.
Posted Jun 12, 2025 - 13:49 AEST
Investigating
We have identified an issue where Background Processing including Notification Delivery, Video Transcoding, School Data Import may have become inoperable overnight for some customers. The processing services are being brought back online this morning.
Posted Jun 12, 2025 - 10:39 AEST
This incident affected: Sydney Cluster 3 (Website) and Sydney Cluster 4 (Website).